365Flix General FAQ Welcome to the evolution of your entertainment experience with 365Flix, where we take movies, series and shows to the next level of interaction by bringing your favorite stars into your home and the palm of your hand! What’s 365Flix all about? 365Flix is a video on-demand streaming app that brings the Stars to the Fans through interaction, incentives and a chance to be part of the movie experience. We’re talking exciting and exclusive flix and series, meeting and chatting with your favorite stars, earning money, amazing prizes and more! How can you get all of this exclusive, exciting content and celebrity access? The 365Flix app is available on the web, IOS, Android, Apple TV, and Roku and will be coming soon to and Amazon Firestick. Just head on over to 365Flix.com, create an account, enjoy our free content and purchase access to our latest releases so you can join the conversation and engage and interact with the stars from our films on the GroupChat!
Our Premier Project ‘ATTRITION’This September, we’re bringing Steven Seagal back, In our premier film project “Attrition”! Set in South East Asia, the flick features all the hard hits and heart racing action that fans of the Hard to Kill hero as well as martial arts movie enthusiasts are going to be sure to love.
Will you have any other movie projects coming out?As we roll out, 365Flix will be releasing many exciting movies and binge-watch worthy series and shows from all your favorite genres that are exclusive to the 365Flix platform. Sign up now to be the first to get all the latest news and behind the scenes information on or latest projects.
So, what are you waiting for?Register for an account and gain access to all of our brand new releases and exclusive content. We’ll see you there! Your favorite star is waiting for you!
GroupCHAT FAQ Will I have to create a new Account to access Group Chat? No. There is a GroupChat associated with each of our feature films. You use your one and only 365Flix account login to purchase or rent any of our features and you automatically get access to the corresponding groupchat. Can my profile on GroupChat be Anonymous? Yes, as long as you register for your account through our website. There is a field in the signup form that allows you to offer an anonymous USERNAME. This is the name that will show up on the chat. We cannot currently offer these anonymous usernames to those who sign up for an account within the app. Do fans get prior notice when a Star will be available to talk on GroupChat? Yes! If you enable push notifications in the app, we will send you a notice before the star logs in. We will also post it to our social media accounts, so be sure to follow us on Facebook, Instagram, Twitter, and SnapChat. Are my GroupChat logs stored or saved? Yes. We do not have privates messages on our platform as we want all users to be able to engage with all other users. We do NOT share these message with any other service and the only way to view them is through our GroupChat application. Are the GroupChats moderated and can I be a Moderator for the GroupChat? The GroupChats are moderated internally. We do not allow moderators from outside of the company. Can I access the GroupChat on my mobile or tablet? Yes, you will be able to access the GroupChat on your mobile or tablet. You can use your web browser from any device to access the GroupChat, and our proprietary app is available on iOS and Android.
Is the video content available on mobile devices? Yes it is! 365Flix offers what is called SINGLE SIGN ON. When you click to register/buy, your mobile browser will open a new window. After you have created your Cleeng account and got/purchased your access, just go back to the site. You can connect from your computer, phone or tablet anytime you want to. If you got registered/purchased your ticket before on a different device, simply login with your Cleeng/365Flix account and again you’ll have full access. Can I watch from different computers or phones at the same time? Yes, when you registered/purchased on one computer/tablet/phone you can simply use the same credentials to watch on another device. You should bear in mind your access can be restricted when our systems detect abuse. Do I need to download anything to view the video content? No. Once you have a ticket you have instant access to the Internet video stream. The video plays automatically in your browser. It works on PC, Mac®, tablet or smartphone. But you have to ensure you have a proper broadband connection for this video. Can I stream a video on a big screen using Chrome Cast? Cast your favorite entertainment from your phone or tablet straight to the TV. Use Chrome browser and follow the steps as explained on the official Chromecast pages: http://www.google.com/chrome/devices/chromecast/learn.html Can I stream a video through my iPhone/iPad through my Apple TV? You can easily and instantly purchase and watch any video, directly on your iPhone and iPad. It works no matter where you are, all you need is…the internet connection. Though, if you’d like to stream a video to your AppleTV to watch it on the big screen, you can use AirPlay directly from your iOS devices. What you need: iPhone, iPad, iPad mini, or iPod touch Apple TV Note: Your iOS device and Apple TV need to be connected to the same Wi-Fi network. Check out more information on AirPlay usage directly on Apple.com The video or stream quality is bad, what can I do? Control your internet connection; try reloading the page a few times or see if you can access the event from another browser and/or device. If the issue continues please check our Twitter for the latest streaming status updates. If no mention of any issue, it must be related to your internet connection. Please check it, and be patient 🙂
Frequently Asked Questions Who is Cleeng and what’s a Cleeng account? 365Flix has partnered with Cleeng to manage its video eCommerce activities, who is a reputable expert solution in this field. Cleeng simplifies the access to unique quality content. Using your Facebook or Google account, it takes just a few seconds to create a Cleeng account and then purchase access using Visa, MasterCard, Mobile/SMS or PayPal. You can track your purchase(s) and settings through the content library, and connect on any of your devices. Note, Cleeng is not own any rights on the content itself, nor is responsible for the organization of the event itself. How do I use my promo-code/coupon? If you received a promo code / coupon follow these steps to access your content: Go to www.365flix.com. Click the ‘Purchase’ button. You’ll see a pop up window, asking you to register. You can choose to use your Facebook or Google credentials, or simply register with an email instead. Once registered, you can redeem your coupon code. If your coupon code entitles you to 100% off of the initial price, you will receive the access to the content right away. For more information, please click here How do I update my payment method? To update or remove your payment method to remove your credit card info from your account, please follow these steps: Go to https://cleeng.com/us/my-account and log in. Go to ‘Settings’. Scroll down and click on the ‘Change’ button, next to ‘Your credit card details” Or, to remove, click remove Is my Credit Card secure? Yes, fully! Your profile, balance and access information are securely stored on the Cleeng servers. All actual transactions are done on the Cleeng servers using 256bits SSL encryption, and payment processing meets the highest PCI compliance standards My payment is rejected, what can I do? It might be that your bank is refusing the payment, so you may try to contact them (see phone number at the back of your card). Alternatively, please try to use a different payment method. Refund request Cleeng only processes a “Refund request” coming in via this refund request form. Requesting a refund does not mean it will be granted automatically. For your purchase and the refunding process the Cleeng Terms & Conditions apply: A User will be automatically granted a refund, 24-72 hours after the refund request was submitted, only in the following cases: ￼ A User made a double/multiple purchases using the same registration/login data. The content was misleading – the description didn’t relate to actual content of the video I have problem accessing the content I previously bought. What can I do? Few options are available: Option 1: Search your email inbox for “Cleeng receipt”. Have a look too at your Spam/Junk folder. Once found, click on the link inside the description and re-enter your credential if necessary. Make sure you use the same email address or Facebook/Google access as you did for your initial purchase. It should work! Option 2: Clear your browser cache. You can find how to do it here. Then follow Option 1. Option 3: If it still doesn’t work, possibly your initial order didn’t go through. Please place another order. File a refund inquiry below mentioning your Cleeng receipt number(s). We’ll proceed with refunds within 72h after the event.